Troubleshooting

• Systemic, it addresses root causes, considers all points of view, and remains true to purpose
• Rigorous, it employs a proven methodology, considers all viable options, and is outcomes-based.
• Essential, it works from a fundamental philosophy, employs essential human capacities, and addresses problems with multiple intelligences.
• Empathetic, it considers culture, perspective, and interest in understanding the context of the problem, the dynamics of the decision-making process, and implementing solutions.
• Principled, it has a strong sense of purpose, values, and vision in its problem-solving, planning, action, and program evaluation.
• Timely, it effectively, efficiently, and responsibly develops and implements long-term solutions—in time and on budget.

Corporate responsibility coaching

• Advice on emerging standards, procedures, and expectations

• Spot analysis and review of policies, communicating and reports

• Assistance in developing themes for executive communications

• Making the case for the corporate responsibility program as a road to achieving organizational purposes and optimal self-governance while being socially responsible

• Surfacing their purposes, values, and visions; align their missions, goals, and objectives; and clarify their principles, standards, and practices—and communicate them to their stakeholders

• Integrating organizational beliefs and culture with emerging global standards to achieve organizational purposes

• Building required responsibility structures and systems at all levels of responsibility

• Designing and developing stakeholder engagement and reporting programs

Augmenting anti-corruption efforts with corporate governance, internal controls, and civil society engagement

• Facilitating a systemic approach to combating systemic corruption.

• Making the case for the corporate responsibility program as an integral part of anticorruption efforts

• Integrating anti-corruption provisions into standards and procedures to guide employees and agents toward responsible business conduct

• Developing relationships with leaders in business, government, and civil society to develop cooperative approaches to anticorruption, including:
  • Declarations of integrity
  • Business-NGO Alliances
  • Industry-wide responsibility programs
  • Integrity pact

Evaluating and measuring various programs for performance and results

• Independent data collection and analysis: interviews, focus groups, surveys, and data

• CSR performance, including its performance against stakeholder expectations and best practices.

• Stakeholder engagement practices

• Conflict resolution practices

• Ethics, compliance and responsibility programs

• Learning Organization practices

Designing and delivering stand-alone workshops and seminars educating and developing management appreciation of corporate responsibility, relationship management, and working with civil society.

• Define and apply concepts of quality judgment and responsible conduct

• Develop and employ the essential human capacity to think, communicate, and cooperate

• Encourage systems thinking, stakeholder engagement, and responsible conduct

• Lead toward the effective, efficient, and responsible planning, organizational design, and performance

• Provide expensive toolkit of worksheets, decision-making models, and program evaluation models based upon emerging global standards and best practices

• Set foundation for organizational development as a learning organization

Developing an organization's CSR communications systems

• Establish formal and informal methods for stakeholder engagement that help firms communicate with those who influence and are affected by its operations

• Build the strategy and structure to implement effective system for managing CSR processes, policies, and issues, based on the particular needs, culture, and vision of a firm

• Conduct internal and external training and workshops to educate employees, managers, business partners, and other stakeholders on current CSR issues, trends, as well as specific company processes and performance

Performing a detailed review of a company's ethics/responsibility-related communications

• CSR reports

• Environmental newsletters

• Public white papers

• Ethical/responsible marketing materials

Convening and facilitating collaboration among leaders in business, civil society, and government—within industries and/or markets

• Work within a range of projects to engage the appropriate stakeholders in reaching community-driven solutions to community problems

• Improve market conditions

• Encourage good public governance

• Contribute to the development of social capital

Speaking, writing, and engaging the public about the importance of integrating ethics & policy

• Panel presentations on the responsible business

• Presentations making the case for responsible business, the integration of ethics and policy

• Responsibility, accountabiility, and achieving shared vision

• Addresses: see, e.g., address to Cadets of the Valley Forge Military Academy